Last Updated: 02/06/27

At SpineLab, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights under the General Data Protection Regulation (GDPR).

1 Who We Are

SpineLab is operated by Samuel Jackson.

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided on our website.

2 Information We Collect

Depending on how you interact with SpineLab, we may collect:

• Name

• Email address

• Telephone number

• Postal address

• Date of birth

• Health information relevant to your care

• Appointment history

• Website usage information

• Information submitted through contact forms

We only collect information that is necessary to provide our services, communicate with you, and meet legal or professional obligations.

3 How We Use Your Information

Your information may be used to:

• Provide healthcare services

• Arrange and manage appointments

• Communicate regarding your care

• Respond to enquiries

• Improve our services and website

• Meet legal, regulatory, and professional obligations

We will only use your information where we have a lawful basis to do so.

4 Healthcare Records

Where you become a patient of SpineLab, clinical records will be created and maintained as part of your care.

Healthcare records may contain sensitive personal information, including medical history, examination findings, treatment records, and correspondence relevant to your care.

These records are retained in accordance with applicable legal, professional, and regulatory requirements.

5 Sharing Information

Your personal information will not be sold or shared for marketing purposes.

Information may be shared where necessary:

• With healthcare professionals involved in your care

• When required by law

• To meet regulatory or professional obligations

• With service providers supporting our business operations

Any sharing of information is limited to what is necessary and appropriate.

6 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Whilst no system can guarantee absolute security, we are committed to maintaining appropriate safeguards.

7 Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us understand how visitors use our website and allow certain website features to function correctly.

You may disable cookies through your browser settings, although some website features may not function as intended.

8 Your Rights

Under GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of information where appropriate

• Restrict or object to certain processing activities

• Request transfer of your information where applicable

• Withdraw consent where consent is the basis for processing

Requests will be handled in accordance with applicable data protection legislation.

9 Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

10 Changes To This Policy

This Privacy Policy may be updated periodically.

Any updates will be published on this page.

11 Contact

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact SpineLab using the details provided on our website.